Three Online User Licensing Choices
Professional User License: is designed for users that take full advantage of the CRM Online Fall ‘13 features and automation including sales force automation, marketing and customer care. Typically, these users will create, share and/or assign records. They are the kind users that would need to access the full 360-degree views of their organization’s data. Most power users, managers and system administrations would fit into “Professional” group.
Basic User License: is designed for users or teams that have assigned records such as accounts, contacts, leads, cases or activities. Typically, these users focused on core, assigned activities supporting sales, service and marketing. These are users who need to create, update, edit or manage their own accounts, contacts, leads or cases. They may need access custom applications that use CRM data or require reporting or query capabilities. Customer service representatives, business analysts, sales, service staff and clerical staff with assigned accounts or tasks would fit into the “Basic” group.
Essential User License: is designed for users that need to use custom-developed or partner-provided applications that access CRM data. These users have access to CRM data, but do not use the CRM application directly as part of their duties. Employees that review, update, change or create records through self-service, or a web based application would fit into the “Essential” user group.
As announced during the July 2013 CRM 2013 Training Blitz, the list for CRM Online Fall ‘13 per user license prices are as follows: Professional ($65 usd); Basic ($30 usd); and Essential ($15 usd).
And now for the fine print, Paco Contraras, Microsoft Licensing Program Manager, notes in his blog: “These prices are for CRM Online Fall ‘13 list price shown per user per month in US dollars/ actual pricing might vary by geography. Other fees may apply for add-on services such as dditional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.”
After the CRM 2013 launches are complete, the user licensing schemas will be equivalent, making it easier for organizations to determine what works best for them. This is great news for our customers, because this approach gives CRM customers the ability to mix and match their user licenses, means more flexibility and options when considering the organization’s implementation and deployment approaches.
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